Serving our Community and way beyond!

Word of mouth advertising is one of the reasons our business is going so strongly. Our happy clients talk about us to their friends all over the province. New customers from bigger cities come to us because we offer the same scope of services they can get anywhere. What they can't seem to find anywhere else is our unique combination of expertise and small town, friendly service.

The truth is, we're large enough to provide most clients with all of their insurance needs, no matter where they live in Alberta. What sets us above the rest is that we're small enough to honestly say we remember a person and their needs long after their first call to us. Unlike most "big city" agencies, when our customers call, they're greeted by the same friendly voice every time.

So even if you live far away from Fort Macleod, we can still help you with your insurance needs. You won't even have to come into our office, although you'd certainly be welcome if you ever did.

Our Primary Focus

We make it our daily business to provide each and every one of our clients with their insurance and motor vehicle needs. We do this with exceptional customer service and at a reasonable price. We'll always do what's best for our customers, whether they need to get insurance, renew their driver's license or file a claim.

Our Mission

It has been and always will be our goal to make someone a customer for life. Every brokerage in Alberta offers similar coverage. We distinguish ourselves from the rest by providing excellent service straight across the board.

Our Strength

In two words – our staff. They are simply outstanding. The fact that we have very little turn-over speaks to the fact that FMA is just a great place to be for customers and staff alike. We concentrate on making our people happy, providing them with a pleasant and efficient work place. You'll get to experience that every time you call or visit our office.

Our Commitment to Service

Our team takes pride in offering outstanding service that takes people a bit by surprise. We know every customer's name and we listen to what they need. We provide them with the products and services that will protect them. And if something ever happens, we are right there, when it matters. Our customers know they can count on that and on us.

Our History

Trevor Norlin purchased Fort Macleod Agencies in 1982. In the mid-1990’s Trevor was joined by his son Scott and Karen Robson as part of the ownership team; and in 2002 Scott became the major shareholder. In 2003, Fort Macleod Agencies purchased Chilton Insurance, enabling us to offer expanded services to our valued customers. In 2016 with both Trevor and Karen retiring, Scott joined forces with the Schwartz Reliance Insurance Group, and together with Maggie Shigehiro a new partnership had begun.

Who We Are Today

Our hardworking team has grown to 12 and we are able to provide ALL classes of General Insurance, representing the top two largest companies in Alberta. We are also an accredited service agent for Service Alberta, which means we can provide all Alberta Registries services as well as Level 1 Corporate Registries.


The insurers with whom we are contracted are all provincially or federally licenced.

Their claims adjustment and payment performance are the subject of regular in-office surveillance by the company management team.
    Intact has a long and proud Canadian history. Its roots in Canada go back 200 years to the incorporation of the Halifax Fire Insurance Association - in 1809, making it one of the country’s oldest, continuous companies. Headquartered in Toronto Ontario, Intact’s investment portfolio contains approximately $8.7 Billion, insuring over 4 million individuals and businesses across Canada.
    Wawanesa is owned by its policyholders! The company, founded in 1896, is one of the largest property & casualty insurers in Canada, offers commercial and personal lines, including business, farm, homeowner, and automobile policies. Headquartered in Winnipeg, Manitoba, Wawanesa has achieved an A+ (superior) rating for financial strength from A.M. Best Co.
    Founded in 1871, Economical Insurance is one of Canada's leading property and casualty insurance companies, providing security and support from coast to coast. Economical offers a wide range of personal, commercial, farm and surety products. Whether you're looking to insure your home, automobile or business, they have you covered. All of their products are supported by a solid history, financial stability and fast, efficient service on claims.
    Portage Mutual Insurance Company has been doing business since 1884. Portage Mutual is based on the principles of security, integrity, hard work and service. Over the years, they have expanded their products and services and built a reputation as one of the most responsive property and casualty insurers in Canada. 180 Employees Headquartered in Portage la Prairie, Manitoba, with assets over $355 Million.

We also utilize the expertise of the following managing general insurance agents:

Meet The Team

Fort Macleod Agencies is built on great staff members, bringing a wealth of knowledge & expertise to the company.

Scott Norlin
President, Partner
Maggie Shigehiro, CAIB, CIP
Commercial & Personal Broker, Partner
Melanie Welsh
Commercial, Farm & Personal Lines Broker
Petula Dyck,CAIB
Commercial & Farm Broker
Paul Alexander, CIP
Commercial & Farm Broker
Theresa Havinga
Personal Lines Broker
Judy Meldrum
Personal Lines Broker
Jackie Veldhuis
Registry Agent
Sherry Trotter
Personal Lines Broker
Rhonda Goulet
Registry Agent
Martha Ratcliffe
Registry Agent
Theresa Ferguson
Personal Lines Broker
  • We represent you, the client.
  • We assist in claims service.
  • We are locally owned & operated. You can deal with us in the manner you prefer – over the phone, e-mail or in person.
  • As a broker, we contract to numerous Insurance Companies, which allows us to shop your policy around for the best price & coverage.

We are a member of

  • Fort Macleod Chamber of Commerce
  • Canadian Federation of Independent Business
  • Insurance Broker’s Association of Alberta