Word of mouth advertising is one of the reasons our business is going so strongly. Our happy clients talk about us to their friends all over the province. New customers from bigger cities come to us because we offer the same scope of services they can get anywhere. What they can't seem to find anywhere else is our unique combination of expertise and small town, friendly service.
The truth is, we're large enough to provide most clients with all of their insurance needs, no matter where they live in Alberta. What sets us above the rest is that we're small enough to honestly say we remember a person and their needs long after their first call to us. Unlike most "big city" agencies, when our customers call, they're greeted by the same friendly voice every time.
So even if you live far away from Fort Macleod, we can still help you with your insurance needs. You won't even have to come into our office, although you'd certainly be welcome if you ever did.
We make it our daily business to provide each and every one of our clients with their insurance and motor vehicle needs. We do this with exceptional customer service and at a reasonable price. We'll always do what's best for our customers, whether they need to get insurance, renew their driver's license or file a claim.
It has been and always will be our goal to make someone a customer for life. Every brokerage in Alberta offers similar coverage. We distinguish ourselves from the rest by providing excellent service straight across the board.
In two words – our staff. They are simply outstanding. The fact that we have very little turn-over speaks to the fact that FMA is just a great place to be for customers and staff alike. We concentrate on making our people happy, providing them with a pleasant and efficient work place. You'll get to experience that every time you call or visit our office.
Our team takes pride in offering outstanding service that takes people a bit by surprise. We know every customer's name and we listen to what they need. We provide them with the products and services that will protect them. And if something ever happens, we are right there, when it matters. Our customers know they can count on that and on us.
Trevor Norlin purchased Fort Macleod Agencies in 1982. In the mid-1990’s Trevor was joined by his son Scott and Karen Robson as part of the ownership team; and in 2002 Scott became the major shareholder. In 2003, Fort Macleod Agencies purchased Chilton Insurance, enabling us to offer expanded services to our valued customers. In 2016 with both Trevor and Karen retiring, Scott joined forces with the Schwartz Reliance Insurance Group, and together with Maggie Shigehiro a new partnership had begun.
Our hardworking team has grown to 12 and we are able to provide ALL classes of General Insurance, representing the top two largest companies in Alberta. We are also an accredited service agent for Service Alberta, which means we can provide all Alberta Registries services as well as Level 1 Corporate Registries.
The insurers with whom we are contracted are all provincially or federally licenced.Their claims adjustment and payment performance are the subject of regular in-office surveillance by the company management team.
Fort Macleod Agencies is built on great staff members, bringing a wealth of knowledge & expertise to the company.
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